Help & Support - Online@JSU

Choose from the following, then choose your role where applicable:

General Self-Help | Technology Platforms | Contact & Appointment Info

General Self-Help
Technology Platforms
- Canvas
  - 24/7 help resources directly from Canvas available inside the Canvas LMS in the global navigation Help menu (live chat, web form, self-help guides, and phone support)
  - Minimum Technical Requirements
  - Your Canvas password is the same as your MyJaxState password. To reset your password use the "Reset your MyJaxStatePassword" link on the login page, go to the IT Help Desk Forms page, or contact the Technology Support Center.
  - Mobile App (student)
  - Mobile App (instructor)
  - Canvas Tutorials for Instructors
  - Canvas Tutorials for Students
  - Support Grid
  - Local Support (during normal business hours): Contact online@jsu.edu
- Studio
  - Minimum Technical Requirements
  - Download the Studio App
  - User Guide
  - Studio Tutorial for Students
  - Support: Contact online@jsu.edu
- Honorlock
  - Support is available directly from Honorlock within the Honorlock interface in Canvas for students and faculty. If you experience any issues with Honorlock, contact Honorlock Support before contacting our office. They will assist you in resolving any issues you may be experiencing.
  - Faculty and Staff - Support & Technical Requirements
  - Students - Support & Technical Requirements
  - Students - How to Prepare for Your Upcoming Honorlock Exam (Added January 20, 2023)
  - Local Support (during normal business hours, Monday-Friday): Contact online@jsu.edu
- Turnitin Feedback Studio
  - Minimum Technical Requirements
  - Support: Contact online@jsu.edu
- Microsoft Teams
  - Minimum Technical Requirements
  - Teams Tutorial for Students
  - Teams Tutorial for Faculty
  - General Help With Teams
  - Local Support (during normal business hours provided by Online@JSU or IT's Technology Support Center): Contact online@jsu.edu or techsupport@jsu.edu
Contact & Appointment Info
- Online@JSU Help Desk
  - Email - online@jsu.edu (there may be periods of time when request volume is higher than usual, but normally your email is expected to be answered within 24 hours)
  - Phone - (256) 782-8172 (there may be periods of time when only voice-mail is available and demand is higher than usual, but your call is normally expected to be returned within 24 hours)
  - Book a meeting with a staff member - Learn more about booking with a staff member
  - General Availability: Monday-Friday, 8:00 a.m.-4:30 p.m. (Central)
  - Important: Due to the high volume of demand, staff commitments to committee work and other projects, and many scheduled obligations, it is best to schedule appointments ahead of time using one of our booking links or by contacting us at online@jsu.edu, (256) 782-8172, or an individual staff member.
- General JSU Technical Support - Email, MyJaxState, campus network, etc.
  - Web site - Technology Support Center
  - Email: techsupport@jsu.edu
  - Phone: 256-782-8324